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Forever Grateful to Dr. Carr
-Christine-Gulliver's Mom from Derwood, MD
Pet Name: GulliverI was thrilled when I first learned that VCA Referral had added an Exotics Department. My sweet black/white guinea pig, Gulliver, had a death sentence hanging over his head because of a severe tooth root abscess. The surgery Dr. Carr performed and the subsequent care she provided saved his life. She and her team are dedicated, caring and compassionate professionals who go the extra mile in providing the specialized care that these little critters need. Thank you Dr. Carr - Gulliver and I think you are awesome!!
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Caring in the Time of Sadness
-Stormy McCarty from Ocean City, MD
Pet Name: StormyMy cat Stormy had been referred to VRA for Feline Hyperthyroidism with an enlarged heart. I had opted to get the Radioactive Iodine treatment in the hopes of curing this disease. Soon I found out that I would have to leave my little man for one week while getting the treatment!!! Being that I live 3 hours away from VRA this was such a hard decision to make, but I knew this would be the best decision for his health. Well little did I know that the week he would be away from me would be one of the most awful weeks I have encountered in a long time. I dropped Stormy off Sunday and the staff that greeted me were warm, caring and compassionate sensing how sad I was to be away from my boy for so long. They even asked if I wanted a tour of where he would be staying.. Shortly into the week I received the terrible news that my grandmother was diagnosed with terminal cancer..In between visiting her in the hospital and just crying over this devastating news there was one bright spot that kept me smiling.. That was the daily phone calls I got from a Tech named Sara updating me on my cat and how he was doing.. These phone calls weren't just your generic phones calls like he is eating, drinking and pooping normally.. Sara would call and talk into depth about what my cat would do during the day and tell me all about the funny little things that only my cat would do, which made me realize she really was paying close attention to my special guy. I would actually look forward to these phone calls because they would get me out of my sadness and truly bring a smile to my face.. If Sara and the Staff at VRA don't know it, let me be the first to say you guys don't just take care of pets you take care of the owners too.. You ALL are truly compassionate and caring people and I thank you so much for making me and my pet feel like the most important people and pets in the world..If I ever have anything else that may need to be referred to a specialist I will not go anywhere else but VRA.
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Angels live at VCA
-Gheera's Mom from Gaithersburg, MD
Pet Name: Gheera
I could tell you the story of my precious girl Siamese Gheera, and how she developed diabetes and ketosis, which went undetected for years at her regular vet. But instead, I'll tell you about the amazing, immediate, and stellar care she received at the VCA--and how, because of that care, my Gheera just celebrated her 12th birthday! She continues to be treated at the VCA for checkups, but because of the "angels" at the VCA, Gheera's diabetes is in REMISSION. I can't thank you all enough~ -
Josephine's Dental Explosion Defused by Dr. Carr
-Bright Eyes Sanctuary from Rockville, MD
Pet Name: Josephine
Bright Eyes Sanctuary's senior-most rabbit, Josephine (approx 13 yrs), had her mouth 'explode' on her one day and left her with two oronasal fistulas (holes from the roof of the mouth into the sinuses) and was barely able to breathe from resulting congestion. Dr. Lisa Carr, who has been treating the Bright Eyes exotics (rabbits, guinea pigs, parrots) and other animals for many years, lovingly and expertly put Josephine back together again. Checking her mouth every week for several months, and packing and repacking her fistulas with medicated gel, removing diseased teeth and roots, while at the same time being so gentle with Josephine that she looked forward to her weekly doctor visit, we feel she received the best possible care she could have received anywhere.
Today Josephine looks like a young rabbit and is feeling great. She doesn't have many teeth left but she is just fine. Time after time, we bring in Bright Eyes Sanctuary geriatric patients and patients of all ages to be cared for by Dr. Carr and her team in the Exotics department and she returns them to a state of optimal health. She also spays and neuters all of our new intakes and treats many of our adopters animals as well. We are very grateful for the dedication and expertise of Dr. Lisa Carr! Thank you to her and VRA for providing such a great, healing atmosphere and team. -
Chauncey's Thank you to Dr. Steinberg
-Tracy Schaal from Ijamsville, MD
Pet Name: ChaunceyOur precious rescue dachshund Chauncey came to Dr. Steinberg in 2010 with an acute back injury from IVDD. Dr. Steinberg and his team literally wrapped Chauncey in their arms upon arrival to VCA with gentle kindness, empathy and most importantly, the most phenomenal neurosurgical skills we could've hoped to receive. Chauncey made a full recovery.
Since then, because of his IVDD, Chauncey has had another injury. Once again, we made one visit to Dr. Steinberg and we are on the road to recovery. We just wanted to thank you very much for all of the love and compassion you have for your patients and their owners. It really makes a difference in the lives that you touch. -
Blue's
-Blue's Family from Bethesda, MD
Pet Name: BlueTo Dear Dr. Alfaro and staff working the night of 4/7/13: You gave our dear cat, Blue, the best care possible. Sadly, it was his time to cross the "rainbow bridge," but we are forever grateful for your expertise, kindness, and consideration. Every person from the front desk attendants to the sweet technician who wrapped him in a warm, cozy blanket helped us with the utmost care and concern. Thank you so very much.
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Miracles do happen
-K. McNally from Silver Spring,, MD
Pet Name: Moriah
My 7 year old, 5 lb. Miniature Pinscher, Moriah was competing in an agility trial when I noticed that she was slowing down and having difficulty breathing. That is when I had the pleasure of meeting Dr.'s Jared Williams and Dave Sailor. It was discovered via Rhinoscopy that Moriah had a large benign mass in her sinus's and was only breathing through one nostril. Dr. Sailor performed the very delicate, risky surgery and removed the mass, piece by piece while Dr. Williams assisted with anesthesia. Amazingly,that same month, Moriah returned to competing in agility, the sport that she loves and in one weekend, moved up to Excellent level. Recently she earned her Masters Jumpers and Standard agility titles. Thank you Dr. Sailor for performing the impossible on such a tiny dog. Thank you Dr. Williams for your wonderful bedside manner, assisting with anesthesia and continuous email updates and calls on her progress throughout the whole process. She is my little miracle dog. She has had no complications related to her condition or the surgery in 3 years and words can't express my appreciation to you both. Most of all, thank you for giving me back my favorite running partner. -
Wonderful Care from Dr Intile for our cat Princess
-Jeremy and NIcole Farris from Germantown, MD
Pet Name: PrincessMy wife and I will be forever grateful for the care that Dr. Intile (and Dr. Calo before her) for our precious little cat, Princess. She was diagnosed with two types of cancer in the early summer of 2010. We originally thought she would live only a few months but thanks to Dr. Intile and Dr. Calo, our little girly-girl, Princess survived all the way until November 1, 2011, exactly one year ago today. We will be forever grateful for the care they provided and giving us another year with our dear sweet cat. I hope her picture hangs at the VCA as a reminder of the wonderful care she received. Thank you Dr. Intile for everything. It really meant a lot to us during these difficult times. The paw print and the other gifts really touched our hearts.
Eternally Thankful,
Jeremy and Nicole Farris -
Forever Grateful to Dr. Intile
-Kelley and Russell Waller from Burtonsville, MD
Pet Name: Jimmy
Our Jimmy was diagnosed with Lymphoma in February 2012 and started a series of chemo treatments. In August as he was about to receive his final treatment we discovered the cancer had spread to the spine and brain. The outlook is not good for our boy. But during the 8 months Jimmy has been seeing Dr. Intile, she, Emily and the rest of the VCA staff have treated him and us with the utmost care and respect. Jimmy is not just another dog to them. Dr. Intile and Emily have been great with Jimmy and have taken the time to explain to us everything that is going on, what options we have and have taken the time to listen to our concerns and answer our questions. We know the outcome wasn't what everyone hoped for, but we know in our hearts that Dr. Intile and Emily have given their best to Jimmy. We will be forever grateful to them for the extra time they have given us with our boy. Thank you so much. -
Much Thanks
-Jessica from Mt. Airy, MD
Pet Name: MaggieI want to personally thank the VCA staff that helped care for our dog Maggie during her recent surgery and recovery. Maggie suddenly became paralyzed overnight and needed immediate surgery. She was taken to see the Dr. right away and had surgery that afternoon. She had to spend 3 nights at the hospital - and I'm not sure who had it worse. Maggie has slept at the foot of my bed every night for the last 8 years. I was a mess...and so was she. Many of the staff sat with Maggie to comfort her and keep her calm during this time. I especially want to thank Jason for all the care and compassion he showed both us. Maggie is back on her feet and running around like a nut. Thank you all so very much.
