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Heartfelt thanks to Dr. Palmisano and his staff-Ken and Nancy from Salem, CT
Pet Name: Dog Tess
Our golden retriever, Tess, had TPLO surgery performed by Dr. Palmisano for a torn cruciate ligament. I had looked online for a surgeon who had the DACVS accreditation and even though Dr. Palmisano was over an hour away from our home, it was the correct decision to make. Our golden had lost the use of her back leg and we could tell it was aging her quickly. Dr. Palmisano took us in right away for a consultation and performed surgery the same day. Now, 10 weeks after the surgery, we are truly amazed that our 7 year old golden is behaving like a pup again with NO TRACE of a limp. Our heartfelt thanks to a highly skilled Dr. Palmisano and to his support staff.
Dr. Palmisano has a very pleasant yet confident demeanor. We can't thank him enough for his care of Tess. Also we were very appreciative of Stella's expertise and complete knowledge of the procedure. She took the time to answer one of my concerned calls. I also called one Sunday after the surgery, and spoke with an assistant surgeon, because I was concerned with how the incision looked. I wish I had remembered her name, because she was excellent and very re-assuring.
You Are Simply The Best-Kim Taronji from Stamford, CT
Pet Name: Quigly
Quigs and I faced another major hurdle in her senior health and of course, Dr. Kitrell and the amazing surgical team of Dr. Palmisano (surgeon), Stella (surgery liason), and Dr. Lacassagne (surgery aftercare) made the entire experience stress free leaving me feeling confident in my team of doctors! Quigs needed a parathyroid gland removed that was over-stimulating her endocrine system which, left untreated, would have lead to life-threatening problems. As always, Dr. Kitrell diagnosed it in an instant. She took the time to explain EVERYTHING and I mean everything! She highly recommended our surgeon Dr. Palmisano. I did my research and she was 100% on target. He graduated from the top vet school at the top of his class! You don't get better than that! I met him the day of surgery and he put all my fears and concerns to rest, answering all my questions as well. Stella was lovely, calling me with updates and adding her comic relief when I needed a good laugh. Dr. Lacassagne handled all the aftercare calls and visits and always made us feel important. All in all, this team was exceptional and ran their staff better than most human hospitals. I was so impressed with all of them. Unfortunately I recently had to relocate to Florida and was worried I wouldn't have the kind of team available for my pets going forward. Dr. Kitrell to the rescue again! She and her assistant Lori researched the area I was moving into and provided me with a list of highly recommended facilities to choose from. I love VCA Norwalk and everyone that works there but no one holds a candle to Dr. Kitrell! Thank you Dr. Kitrell for being an amazing vet and support system! You will be greatly missed!
Appreciation-Maury Streicker from RYE BROOK, NY
Pet Name: Ollie
During a time of extreme stress and concern over the very serious condition of our dog Ollie; VCA offered professionalism, caring and expertise and warmth.
THEY SAVED OUR DOG.
They then had the humanity to check on his condition after we left their hospital!!! CLASS ACT!!!!
Gracie-Michele Reinecke from Norwalk, CT
Pet Name: Gracie
Wonderful people, with the most caring hearts! They truly understand the depth of love parents have for their furry babies. Gracie was first taken in about a week ago at 2am for getting excessively sick to her stomach. Several tests were performed, but the problem could not be located. After four days of her getting sick, Gracie was getting worse and we were losing her. Her liver and kidney function took a negative turn, not to mention the lethargy and excessive dehydration our baby suffered. If it wasn't for the team at the VCA Hospital in Norwalk, and their quick thinking and sound, spot-on judgement calls, we would not have our Gracie. A foreign object was found in her intestine and she is on the way to recovery!
From the front desk staff, to the triage techs, to the surgeons and doctors, they are all top notch! I have the utmost respect for them, especially in their understanding of not only the emotional toll these issues take, but the financial burden as well. They truly put their patients and families first and that is invaluable to us. Anyone who is even considering a second opinion, don't. Thank you for saving our Gracie. While thank you will never seem like enough for all of your care and concern, please know how special you all are to my family and I.
The best-Cecilia Shea from Southport, CT
Pet Name: Whiskey
The 2 incidents when I've had to bring my dog Whiskey to this hospital were both traumatic occasions, one when he was hit by a car and another time when he swallowed a foreign object and became obstructed. In both times, he received the best care and the staff were all very sensitive and caring. The expertise and technology of this Center is even better than some "people" hospital! I can't say enough on how much I appreciate what you've done for us. Thank you so much for saving Whiskey's life, not once but twice!
Entire team was wonderful and saved her life-Marcie from Westport, CT
Pet Name: Dog Betty
Betty was brought in with serious puncture wound to chest following a fight with housemate. I called ahead and within a minute of arriving, a tech came out to the parking lot to carry Betty directly to the ER. That meant a lot to me, as she started bleeding heavily when I took her out of the car, and by then I was no longer keeping it together emotionally. The entire team was wonderful and saved her life. Dr. Castro was wonderful, as was the receptionist on duty. I forget her name now, but she was very warm and compassionate in the aftermath of the worst moment of my entire life. Less than two weeks later, she is doing great (stitches still in).
The doctor that treated my other dog (Barnaby), Dr. Easton, took the time to help me clean my own puncture wounds, which I had ignored up until then. Definitely not part of her job description to treat humans, and it meant a lot to me.
Excellent doctor...staff friendly and efficient-Cara from Norwalk, CT
Pet Name: Dog Higgins
Excellent doctor- really sat patiently with me to explain issues, possible ways of treating Higgy, helped tremendously with our insurance, and went out of her way to help with other issues he had. The staff was extremely friendly and efficient. Great job!
Fantastic Care-Smith from Darien, CT
Pet Name: Willy
When a puppy swallows his toy -- everyone is stressed but the puppy. Diane, Maggie and Dr. Collins were amazing. Compassionate care while reducing my stress level. If you have to go to an emergency vet - it is comforting to know that a team like this is on your side.
Our past and recent experiences At VCA-Audrey L. from Somers, NY
Pet Name: Bruiser
We have over some time had several animals treated for various conditions at VCA Norwalk. We consistently felt the vet care was excellent.
Our recent and on going treatment of our dog, Bruiser, has been more then impressive! Dr. Dianne Kitrell is lovely, thorough, and she EVEN will take your phone call!
The staff is always courteous as well. It's good to know you are there, especially in emergencies.
Class Act-Kim Taronji from Stamford, CT
Pet Name: Quigley
I have been utilizing VCA Norwalk for 4 years now. When we relocated to CT, I needed to find a quality facility that dealt with specialty fields. The local vets to my area were not diagnosing my 9 year old Australian Cattle Dog correctly and didn't seem fazed or worried. I, on the other hand knew better and set out to find a specialist. My research lead me to Dr. Kitrell, specialist in Internal Medicine. She ran some blood work and did an ultrasound based on Quigley's results and behavior. Her diagnosis was immediate...Acute Cushing's Disease.
Unfortunately, there isn't a cure, but Dr. Kitrell assured me as long a we kept an eye on it, treated with some supplements, she would live out her life comfortably and we would "cross bridges" when we needed to. I was amazed at not only her depth of knowledge with Veterinary Medicine but the support she showed me, as the owner. She never took advantage financially (which let's face it, happens at Vet Clinics). On the contrary, she looked for options that were less evasive and costly. She is the quintessential "Perfect" combination you look for in a vet but never can find. Completely informed on rare conditions and how to spot them, supportive of the owner both emotionally and financially and one of the nicest people you'll ever meet. A real CLASS ACT! Not only is she that wonderful, but her supporting staff, Laura Dotta, is equally wonderful, caring and supportive in all things. Together, these ladies are the Thelma & Louise of the industry. Thank you ladies for everything!