Hospital ManagerDawn Dalrymple
Dawn Dalrymple joined VCA Veterinary Referral and Emergency Center as Hospital Manager in 2014. Prior to joining our VCA family Dawn served as the Executive Director of The Lakewood-Trumbull YMCA, a branch of the Central Connecticut Coast YMCA for 13 years. Dawn has over 20 years of experience in operations assessment, training, supervision, strategic planning, board development, international initiatives, and fund development. She has a Bachelor of Science degree in Sports Management and Health Sciences from Mount Vernon Nazarene College in Ohio. Dawn is very much involved in the community, as well as other non-profit agencies. She is a member and past president of The Trumbull Rotary Club, sits on the Board of Montage Initiative, is a member of the Norwalk Chamber, and Women’s Federation for World Peace where she became an Ambassador for Peace. Dawn is passionate about helping to strengthen the foundations of quality and excellent service for our clients and pets throughout our community. This, she believes, is demonstrated by genuine personal service and professional care, while delivering the highest standard of veterinary medical services available.
Office ManagerJeanne Lang
Jeanne is VCA Veterinary Referral and Emergency Center's Office and Billing Manager. She has been working with our hospital for over 10 years.
Referral CoordinatorLaura Dotta
Laura Dotta is VCA Veterinary Referral and Emergency Center's Internal Medicine Liaison and one of our veterinary technicians. She serves as your dedicated point-person between the doctor, referring veterinarian and the client. Her main job is to keep the lines of communication open between these sources. Laura fosters the relationship between clients and the doctors providing their pets care, by expediting the specialty referral process and communicating with the families of patients. She works with Internal Medicine patients and their families to address any concerns or special needs of the patient. A few days after the patient goes home, she will also reach out to see how they are recovering and answer any questions and address any concerns that the families might have. Laura strives to continue to enhance the client satisfaction and quality of care.
Referral CoordinatorStella Drakoulias
Stella Drakoulias is VCA Veterinary Referral and Emergency Center's Surgery Liaison and a Certified Veterinary Technician. Stella acts as the designated point person between the surgeons, clients, and referring veterinarians. Her main focus is to help educate clients as to their pets' conditions, impending procedures, medications, and postoperative care. Stella also follows up with each patient's family after the pets have been discharged from the hospital to ensure that they are progressing well at home. Surgery can be a frightening experience for both the patient and their family and Stella strives to make it the least stressful experience it can be for all involved.
Referral ManagerRiki Sanchez
Riki Sanchez is the referral manager with VCA Veterinary Referral and Emergency Center and has been working with our hospital for over 15 years. She serves as the designated point-person to foster the relationships between our hospital and the referring veterinarian community, along with their clients and pets.