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My precious Zoe and your amazing team-Jamie Kaplin from Albuquerque, NM
Pet Name: Zoe
I really wasn't sure about what kind of vet care was available here in Albuquerque when I moved here.
I just had a health crisis with my Aussie mix, Zoe. The adventure started with Zoe's loving, smart primary care doc, Dr. Russman. We then fearfully moved through the diagnostic process with Dr. Hribirnick, the man with X-ray vision and reassuring hugs. He led us to the surgeon with the golden hands (and heart) Dr. Brian Rose.
Zoe had a liver tumor which meant her only chance was to have it removed. Coming from a person in human medicine, I know this is a big deal surgery. Well, it turned into a liver lobectomy AND a splenectomy. Very hard to take a healthy appearing happy dog into have her belly incised from stem to stern.
The team of people from the waiting room to the entire nursing staff treated me and the entire support posse that was with me, with kid gloves. They were kind and caring and professional and I just do not have the words to express my gratitude.
Zoe did so well! They allowed me to visit with her in her cage during visiting hours. I watched how everyone attended all the patients, not just my Zoe. Love love love.
Dr. Jen Mahon was Dr. Rose's assistant and was communicative and professional and full of feeling for her patients. She makes me want to switch from human to vet med!
We are home now, and the first night was rough, because it hurts! But, I know we are on our way to a full recovery. I will no longer worry about the quality of health care for my pets. It is stellar. Thank you thank you thank you all. Love and good health to all of you and your pets and peeps.
Excellent Pet Care-Tom and Cindy from Albuquerque, NM
Pet Name: Lucy
The diagnostic, treatment, and patient care (pet and family) capabilities of VCA are superior!
Dr. Ries and the Internal Medicine Team availed to our dog Lucy an extraordinary combination of medical experience, medical judgment, and empathy that we as long time dog lovers had never seen before.
Honestly, there are plenty of "people hospital staff" who would improve their service if they had a VCA like pet and family care culture.
Dr. Hribernik-Natalie and Henry Derbyshire from Albuquerque, NM
Pet Name: Shadown
In addition to his excellent educational background, Dr. Hribernik is wise enough to understand some things which cannot be taught in books. I was encouraged by Anne at the Front Desk to tell Dr. Hribernik what I told her about Shadow's behavior. Shadow is half coyote and that is her dominant behavior. She will cooperate if someone meets her on "her terms". That means speaking softly, getting down on the floor, being patient, extending a hand but not grabbing at her - in general, being slow, patient and gentle.
Dr. Hribernik showed Shadow that respect and she cooperated fully. I think he was pleasantly surprised. She apparently respected him (unlike her behavior toward other vets in her 9-1/2 years), and Dr. Hribernik said she did not not even need to be muzzled while she was x-rayed. If Shadow does not trust a vet or anyone, she will shut down, move away, be totally uncooperative (not aggressive but physically stubborn and strong!) and therefore difficult or impossible to help. Dr. Hribernik was open-minded, wise enough and caring enough to respect her inborn behavior and for that we are all truly grateful.
Dr. Hribernik is not only well-qualified he is very caring.
Thanks to all-H. Khalsa from Albuquerque, NM
Pet Name: Bear
This is to thank all the staff at your facility who were involved with my dog Bear's care for pneumonia and megaesophagus conditions during his stay with you from June 6 - 11th. He continues to recover and improve at home.
Dr. Ries, who was Bear's doctor, provided exceptional services and communication, and continues to follow up with us.
Of all the other staff we encountered, service, communication and compassion shown was excellent. Included in this group of excellence, Dr. Emily Conway nevertheless stood out with that "something extra" in her manner and personality.
BEST OF THE BEST-PAMELA LEE MAKI from ALBUQUERQUE, NM
MY BOSTON TORE HER ACL IN HER L/KNEE AND WAS TAKEN CARE OF BY THE MOST CARING VETS AND ASSISTANTS THAT I HAVE EVER SEEN, I THANK YOU AND YOUR FINE GROUP. OH YEA, AND TRIXIE SAYS A BIG PAW UP ALSO, SHE IS STARTING TO WALK AGAIN. THANKS