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• Excellent Pet Care

  -Tom and Cindy from Albuquerque, NM
  Pet Name: Lucy

  The diagnostic, treatment, and patient care (pet and family) capabilities of VCA are superior!
  
  Dr. Ries and the Internal Medicine Team availed to our dog Lucy an extraordinary combination of medical experience, medical judgment, and empathy that we as long time dog lovers had never seen before.
  
  Honestly, there are plenty of "people hospital staff" who would improve their service if they had a VCA like pet and family care culture.

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  Jesse

  -Debra M from Albuquerque, NM
  Pet Name: Jesse

  Good Morning Dr. Wright,
  
  I just wanted to take a minute to thank you for all the wonderful care Jesse received from everyone at the VCA Hospital the last few weeks. Although the end result was not what I'd hoped for I don't feel it was due to any lack of care. Everyone there from the front desk staff, the vet techs and all the vets who saw him kept me updated and I always felt Jesse was in good hands. Please let them know I appreciate how we were treated. Unfortunately, that's not how it's done at other vet hospitals and it should be.
  
  Once again, thank you for all the great care Jesse received. As much as he is missed, I know it's only a matter of time before I get a call from someone at Special Needs Dobermans asking me to take another old Doberman who is down on his luck and I will probably say yes.
  
  Debra

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  Dr. Hribernik

  -Natalie and Henry Derbyshire from Albuquerque, NM
  Pet Name: Shadown

  In addition to his excellent educational background, Dr. Hribernik is wise enough to understand some things which cannot be taught in books. I was encouraged by Anne at the Front Desk to tell Dr. Hribernik what I told her about Shadow's behavior. Shadow is half coyote and that is her dominant behavior. She will cooperate if someone meets her on "her terms". That means speaking softly, getting down on the floor, being patient, extending a hand but not grabbing at her - in general, being slow, patient and gentle.
  
  Dr. Hribernik showed Shadow that respect and she cooperated fully. I think he was pleasantly surprised. She apparently respected him (unlike her behavior toward other vets in her 9-1/2 years), and Dr. Hribernik said she did not not even need to be muzzled while she was x-rayed. If Shadow does not trust a vet or anyone, she will shut down, move away, be totally uncooperative (not aggressive but physically stubborn and strong!) and therefore difficult or impossible to help. Dr. Hribernik was open-minded, wise enough and caring enough to respect her inborn behavior and for that we are all truly grateful.
  
  Dr. Hribernik is not only well-qualified he is very caring.
  
  Sincerely,

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  Thanks to all

  -H. Khalsa from Albuquerque, NM
  Pet Name: Bear

  This is to thank all the staff at your facility who were involved with my dog Bear's care for pneumonia and megaesophagus conditions during his stay with you from June 6 - 11th. He continues to recover and improve at home.
  
  Dr. Ries, who was Bear's doctor, provided exceptional services and communication, and continues to follow up with us.
  
  Of all the other staff we encountered, service, communication and compassion shown was excellent. Included in this group of excellence, Dr. Emily Conway nevertheless stood out with that "something extra" in her manner and personality.
  
  Best regards