Patients and Visitors
VCA NORTHWEST VETERINARY SPECIALISTS PATIENTS
Kindly schedule all visits to our hospital at your earliest convenience to ensure the most appropriate member of our medical team is available to address all of your questions and concerns. Scheduled visits are particularly important when you wish to speak with one of our veterinarians and/or discharge your pet from the hospital.
Please bring all of your pet's medications and/or food to the hospital when s/he is admitted. (Please be aware that by bringing your pet's medication(s) at the time of hospitalization, it can help reduce the financial expense of your pet's stay with us.) Please note, however, that we are not allowed to accept any controlled substances from outside our own hospital pharmacy.
We are happy to keep some of your pet's personal items (special toy and/or blanket) with him/her during his/her hospitalization. However, please understand that we cannot guarantee you will receive this special item back at the time of your pet's discharge. Please be assured that our hospital will supply your pet with comfortable blankets and bedding during his/her hospitalization.
VCA Northwest Veterinary Specialists encourages you to visit with your hospitalized pet. Please set up a time to visit with your pet's doctor or nurse. Please understand that a member of our medical team may not be available to speak with you during your visit if you have not previously scheduled a time with one of staff. You may call at any time, however, to receive updates about your hospitalized pet. Please note that we do not allow visits between 6AM-7AM and 6PM-7PM.
Our doctors will call you with an update about your pet at least once daily and, of course, whenever s/he has pertinent or urgent information to relay to you about your pet. We encourage you to use our voice mail extensions or email addresses (we will be happy to provide you our direct voice mail extension and/or email address at the time of your visit with us).
Please be certain your pet's doctor has approved your pet's discharge from the hospital, and you have agreed upon a time BEFORE you arrive to pick up your pet. This will permit us the time to attend to the many details that must be finalized/completed before your pet can be released, including preparation of his/her medications and the discharge instructions. We would like everything to be prepared ahead of time in an effort to minimize your wait.
Many of the pets treated at VCA Northwest Veterinary Specialists require ongoing care after their initial visit. In some cases, it may be more convenient for you to have your pet's primary care veterinarian perform these tests rather than return to NWVS. We are happy to collaborate with your pet's primary care veterinarian regarding the continued care of your pet. As part of this collaborative effort and if needed, our team can interpret laboratory test results performed by your pet's primary care veterinarian. Based upon laboratory test results, we can also provide treatment recommendations.
PRESCRIPTION MEDICATION INFORMATION
Our hospital pharmacy is open from 8AM to 6PM, 7 days a week. To request a prescription refill for your pet’s medication, please call us at (503) 656-3999. Please note all prescription refill request(s) submitted to NWVS will be reviewed and processed within 24 hours of our receipt of your request(s).
Should you wish to refill your pet's prescription medication during your pet's scheduled appointment with our medical team, please advise the doctor and/or his/her nurse at the beginning of your pet's appointment. This will help to reduce your waiting time during your visit.
If a member of our medical team is not immediately available to answer your telephone call, please ask to be directed to the voice mail of your pet's veterinarian with our hospital. Alternatively, if provided, please feel free to email your pet's NWVS doctor directly with your questions or concerns.
Please know our medical team strives to return all non-emergency telephone/voice mail messages within 24 hours of receipt on days when we are on clinical duty in the hospital. Your patience and understanding are extremely appreciated. If you have an urgent question or concern and your doctors is not available, please request to speak with another doctors from that service or one of our emergency doctors.
Please understand that because of our staff's numerous responsibilities to our patients and the time involved in patient care, time is somewhat limited during the day. To help our medical team provide you with the utmost compassionate care and attention, please consider the following recommendations:
- Write down your specific question(s) for the doctor prior to your arrival at the hospital
- Select one (1) family member to discuss medical matters with your pet's doctor, or have all family members present (or on the phone), as the doctors are not typically available to speak with multiple family members at different times.
We thank you in advance for your patience and understanding while we strive to provide only the very best care to your beloved pet and family member. Please don’t hesitate to call us if you need assistance of any kind or have questions or concerns. We’re here to help!
The Staff at VCA Northwest Veterinary Specialists