Patients and Visitors
Welcome to VCA Boston Road Animal Hospital, a specialty services and 24 hour emergency/critical care veterinary facility. Our compassionate hospital staff is dedicated to making you and your pet comfortable and meeting all of your needs while visiting our veterinary facility. We continually strive to excel in offering the very best service for you and your pet. If we can assist you in any way during your pet's visit or stay with us, you need only speak with one of our Client Care Specialists, who will be happy to assist you. Just come to the reception desk or call us at (413) 783-1203.
Prior to your pet's first visit at VCA Boston Road Animal Hospital, please be sure to check with us regarding forms and information needed for your appointment. If you have a specialty appointment, please ask our Customer Service Representative if it is ok to feed and provide water to your pet on the day of your visit. Please plan to arrive 15 minutes earlier than your appointment time so that a medical record can be created and information collected about your pet.
For your convenience, a Keurig individual cup coffee machine as well as Wifi access are available to you in our Specialty reception area. If there is anything that you need, don't hesitate to ask one of our friendly Client Care Specialists!
For the safety of our clients and their pets, we ask that you please leash your pet or keep him/her in a pet carrier while in our reception area.
Should your pet need to be hospitalized, you should feel free to come and visit. We believe strongly in the power of these visits - for both you and your pet.
Our board certified specialists and experienced emergency doctors are here to work as an extension of your primary care veterinarian in providing quality care to you and your pet.
Thank you for entrusting your pet's care to VCA Boston Road Animal Hospital. As mentioned above, our caring and compassionate staff will do everything we can to make you and your pet comfortable. If you need anything at all, just ask us.
The Team at VCA Boston Road Animal Hospital