VCA Arboretum View Animal Hospital

Patients and Visitors

ICU Visitation Policy

The hospital's ICU doctors and technicians are committed 24 hours a day to providing the best care possible to facilitate a smooth recovery for your pet. The hospital has established the following visitation policy to help support the team in caring for each patient.

  • Visitation hours are 9 am to 9 pm daily.
  • It is not always possible for the technicians to receive phone calls while providing care for patients. You will always be immediately notified of major changes in your pet's condition but if you would like periodic updates, please notify our receptionists and the technicians will return your call after making their rounds.
  • Children under 14 years of age are not permitted in the ICU or treatment area.
  • No food or drink is allowed in the ICU or treatment areas.
  • The ICU doctor on duty shall determine where visitation will occur. As a rule, stable patients will visit with their families in the consultation room. Unstable patients will visit with their families in the ICU.
  • Two people per patient are allowed in the ICU at any time.
  • Visits are limited to 15 minutes.
  • Families visiting the ICU are asked to refrain from touching other patients.
  • Isolation is a restricted area and as such, clients will only be permitted to view or pet through the window as permitted by the ICU doctor. Potentially infectious patients may have visitation restricted by the attending DVM.

Emergency Service Refill Policy

Following treatment at Arboretum View Animal Hospital, your family veterinarian will resume primary care of your pet. Should the need arise for your pet to seek care provided by our specialist or emergency and critical care veterinarians, we would be privileged to be of service to your pet through referral by your family veterinarian. Any medications dispensed by our emergency department should be refilled by your regular veterinarian, unless otherwise directed.

Referral Policy

Following treatment at VCA Arboretum View Animal Hospital, your family veterinarian will resume primary care of your pet. Should the need arise for your pet to seek care provided by our specialist or emergency and critical care veterinarians, we would be privileged to be of service to your pet through referral by your family veterinarian.Your family veterinarian has referred your pet to one of our specialists or to our emergency and critical care service. The attending specialist or emergency veterinarian will keep your family veterinarian informed of his or her care by phone and/or written reports. 

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General Practice

We have over 600 animal hospitals in 41 states and 4 Canadian provinces that are staffed by more than 3,000 fully-qualified, dedicated and compassionate veterinarians, with more than 400 being board-certified specialists.

The nationwide VCA family of general practice hospitals give your pet the very best in medical care, providing a full range of general medical and surgical services as well as specialized treatments such as wellness, spay/neuter, advanced diagnostic services (MRI/CT Scan), internal medicine, oncology, ophthalmology, dermatology, cardiology, neurology, boarding, and grooming. Services may vary by location.

Our family of pet hospitals stands out by delivering the greatest resources in order provide the highest quality care available for your pets. By maintaining the highest standards of pet health care available anywhere, we emphasize prevention as well as healing. We provide continuing education programs to our doctors and staff and promote the open exchange of professional knowledge and expertise. And finally, we have established a consistent program of procedures and techniques, proven to be the most effective in keeping pets healthy.

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Emergency Care

The Emergency & Critical Care Services Department is open 24-hours a day, 365 days a year. No appointment or referral is necessary.

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