Patients and Visitors
ICU Visitation Policy
The hospital's ICU doctors and technicians are committed 24 hours a day to providing the best care possible to facilitate a smooth recovery for your pet. The hospital has established the following visitation policy to help support the team in caring for each patient.
- Visitation hours are 9 am to 9 pm daily.
- It is not always possible for the technicians to receive phone calls while providing care for patients. You will always be immediately notified of major changes in your pet's condition but if you would like periodic updates, please notify our receptionists and the technicians will return your call after making their rounds.
- Children under 14 years of age are not permitted in the ICU or treatment area.
- No food or drink is allowed in the ICU or treatment areas.
- The ICU doctor on duty shall determine where visitation will occur. As a rule, stable patients will visit with their families in the consultation room. Unstable patients will visit with their families in the ICU.
- Two people per patient are allowed in the ICU at any time.
- Visits are limited to 15 minutes.
- Families visiting the ICU are asked to refrain from touching other patients.
- Isolation is a restricted area and as such, clients will only be permitted to view or pet through the window as permitted by the ICU doctor. Potentially infectious patients may have visitation restricted by the attending DVM.
Emergency Service Refill Policy
Following treatment at Arboretum View Animal Hospital, your family veterinarian will resume primary care of your pet. Should the need arise for your pet to seek care provided by our specialist or emergency and critical care veterinarians, we would be privileged to be of service to your pet through referral by your family veterinarian. Any medications dispensed by our emergency department should be refilled by your regular veterinarian, unless otherwise directed.
Following treatment at VCA Arboretum View Animal Hospital, your family veterinarian will resume primary care of your pet. Should the need arise for your pet to seek care provided by our specialist or emergency and critical care veterinarians, we would be privileged to be of service to your pet through referral by your family veterinarian.Your family veterinarian has referred your pet to one of our specialists or to our emergency and critical care service. The attending specialist or emergency veterinarian will keep your family veterinarian informed of his or her care by phone and/or written reports.