Policies & Procedures
In emergency situations, pets with more severe injuries and life threatening illnesses will be treated first.
During busy times, pets with less severe problems may have to wait until others have been treated. There is an initial emergence fee, which includes the veterinarian's examination of your pet. Separate fees will be charged for diagnostics, treatments and medications. Our veterinarian will provide you with a written estimate of expected cost after your pet's examination.
- A deposit is required for all hospitalized patients.
- Fees for services must be paid in full when your pet is discharged. For your convenience, payment may be made with all major credit cards, care credit, cash or check (with proper identification).
- Discharge, transfer to your family veterinarian, continued hospital care, or referrals for your pet will be determined on a case-by-case basis in cooperation with your family veterinarian.
- Your family veterinarian will provide follow-up care after emergency treatment at VCA Animal Emergency Center of Gwinnett.